Hello All!
If this isn't posted in the right forum, I apologize.
I was curious about this situation.
We have this one guest who CONSTANTLY does OPU's (I'm talking 6-8 separate orders at a time). Then she will bring EVERYTHING back in like 3 weeks and return it all. It is literally 2 03 cart fulls everytime. She is also known to do this with delivery items as well. We are all pretty sure she stages homes and once the homes sell she returns everything.
Basically, we have become a Rent-A-Center/Personal Shopper for her.
Not only is she wasting time of the OPU TM's, but when she makes theses returns, she ties of a Guest Service TM for at least half an hour and we have to find a second TM to put over there until she is gone. THEN we have to get all the returns back out to the floor. Very time consuming all around.
What are your suggestions for dealing with this type of guest. How do we tell her enough is enough when she technically isn't breaking any of our policies?
If this isn't posted in the right forum, I apologize.
I was curious about this situation.
We have this one guest who CONSTANTLY does OPU's (I'm talking 6-8 separate orders at a time). Then she will bring EVERYTHING back in like 3 weeks and return it all. It is literally 2 03 cart fulls everytime. She is also known to do this with delivery items as well. We are all pretty sure she stages homes and once the homes sell she returns everything.
Basically, we have become a Rent-A-Center/Personal Shopper for her.
Not only is she wasting time of the OPU TM's, but when she makes theses returns, she ties of a Guest Service TM for at least half an hour and we have to find a second TM to put over there until she is gone. THEN we have to get all the returns back out to the floor. Very time consuming all around.
What are your suggestions for dealing with this type of guest. How do we tell her enough is enough when she technically isn't breaking any of our policies?