So as someone who does the schedule there are a majority of reasons why we have to hire more people. My fave reasons is a team member only wants to work a 6-2:30. Well that’s actually not a shift I can schedule- that person now gets 8-2:30, and if I don’t have someone who can cover that gap, then I have to hire more. My late mids/ closets tend to come in at 5, so I now have to find someone to do 2:30-5.. so now I have to cut someone else’s hours to accommodate you wanting to go home and cook dinner; and usually it’s mosty a case of someone else wanting to work day hours. I then try to even all my hours out besides my rtw and kids tm who each get 40 because they have open availability. I also have to have options for call ins. The Flu KILLED us there year. There was 1 day when the entire salesfloor Called our and we couldn’t call anyone in because everyone had been scheduled or had been sick. We also need extra bodies because workload fluctuates. We need to be able to have backup on heavier weeks. A heavy week, with multiple call outs, never mind comping 30%, it can screw up a green Workcenter. So yes it sucks, but most of the time I’m scheduling to the needs of my work center, If I know u have benefits I try to give you enough hours, other than that I don’t schedule people purposely so that they can’t get them. I honestly don’t think most leaders do either, there’s no report at store level, we are trying to make modernization work, and having tms with flexible work centers is crucial.