This is just another case of the Vibe going rogue. As I said before, when the Vibe was first introduced in late 2012, it had a more guest-focused goal of service that would keep them coming back. For example, a guy came in maybe two years ago asking if we sold the bottle part of a single-serve blender we sold because he didn't get one in the package. To me he seemed genuine, so with LOD permission, I opened up a new one and gave him the bottle and defected the rest of the box out. THIS is what creates loyalty. Dollars to doughnuts, I bet the guy at least told one other person "Wow, I went to Target and they gave me a part I was missing for free!" This was actually an example that was sent out from corp during the roll-out: "If a guest comes back about a missing piece from a crib, open a package, give the piece to them, and defect it out."
Using the Vibe to do anything from giving overage on coupons (as explained above, that IS NOT the policy) to accepting no-return refunds on HBA products with coupons to giving people deep discounts (more than $20) because they found an obviously misplaced item on the wrong shelf is wrong and hurts the company.