- Joined
- Nov 23, 2013
- Messages
- 10
First of all, I want to say that the hardest guests for me to please are the guests with tons of coupons. I am all for ringing up plenty of coupons, as long as they are used properly. I always politely decline coupons, if they don't apply to the items that they are buying. As soon as I decline some of their coupons, they get really angry, create a scene, and will call corporate right away.
My question is, I had a guest wanting to buy some Tide pods and more laundry products. She had a total of 12 items (4 Tide pods, 4 brand A laundry product, and 4 brand B laundry product). She had target and manufacturer coupons for each one (12 target coupons and 12 manufacturer coupons). The problem was, the target coupons that she had already exceeds the amount of the item, and she was still trying to make us accept her manufacturer's coupon on top of that. I had told her that I can take the target coupons, but won't accept her manufacturer's coupons, because the target coupons will pay for her whole entire purchase. She wasn't too happy with this because she says that she is able to use a manufacturer and target coupon together for a single item.
So my question is, what is the proper procedure for this? She wanted us to give her cash back for the coupon overage, which I told her I cannot do. After I said this, she took my name and will file a complaint to corporate on me.
My question is, I had a guest wanting to buy some Tide pods and more laundry products. She had a total of 12 items (4 Tide pods, 4 brand A laundry product, and 4 brand B laundry product). She had target and manufacturer coupons for each one (12 target coupons and 12 manufacturer coupons). The problem was, the target coupons that she had already exceeds the amount of the item, and she was still trying to make us accept her manufacturer's coupon on top of that. I had told her that I can take the target coupons, but won't accept her manufacturer's coupons, because the target coupons will pay for her whole entire purchase. She wasn't too happy with this because she says that she is able to use a manufacturer and target coupon together for a single item.
So my question is, what is the proper procedure for this? She wanted us to give her cash back for the coupon overage, which I told her I cannot do. After I said this, she took my name and will file a complaint to corporate on me.