- Joined
- May 29, 2012
- Messages
- 7,385
A few days ago, a fellow GSA had a guest come in and want to return four infant formulas without a receipt or method of payment. She said no, and of course they wanted to speak with the LOD. The LOD said no, so they wanted corporate's number. They gave them corporate's number, and things went downhill quickly.
The person on the other end of the phone asked to speak to the GSA. When she spoke with them, the girl was incredibly rude, to the point of ridiculing her, and then demanded to speak to the LOD. She had to call the LOD back up, and while she was waiting for the LOD to come back up, she could hear the girl from corporate saying her her coworkers, "what sort of fucking GSA doesn't just return formula?" and other such niceties.
The LOD came up to take the call and immediately her entire face went red, and she walked away with the phone as she was clearly getting the same treatment as the GSA got. The LOD finally came back, and simply told the GSA to give them whatever they wanted.
I told the GSA she needed to call the integrity line, but while she agreed, she won't follow through. Nice to know we are allowed to be treated like dirt because we simply don't matter at all.
And the GSA now understands while I let everything go through with guests. There is no point putting up a fight over anything, because in the end, we'll lose, and it just isn't worth it.
The person on the other end of the phone asked to speak to the GSA. When she spoke with them, the girl was incredibly rude, to the point of ridiculing her, and then demanded to speak to the LOD. She had to call the LOD back up, and while she was waiting for the LOD to come back up, she could hear the girl from corporate saying her her coworkers, "what sort of fucking GSA doesn't just return formula?" and other such niceties.
The LOD came up to take the call and immediately her entire face went red, and she walked away with the phone as she was clearly getting the same treatment as the GSA got. The LOD finally came back, and simply told the GSA to give them whatever they wanted.
I told the GSA she needed to call the integrity line, but while she agreed, she won't follow through. Nice to know we are allowed to be treated like dirt because we simply don't matter at all.
And the GSA now understands while I let everything go through with guests. There is no point putting up a fight over anything, because in the end, we'll lose, and it just isn't worth it.