So we are having a lot of trouble with keeping our counts/on-hands accurate. Today during my order the PDA told me we had 11 casepacks of a kind of grapes when we had 3, 3 bags of sweet onions when we didn't have any at all. And when we research to zero it out, it seems like the counts aren't updating all of the time either. I don't think the problem is happening with QMOS, although it is possible things aren't being pulled or backstocked correctly... but beyond that we're not sure what else it could be. Has anyone else struggled with this at all? We've even taken a manual inventory of produce and meat twice so far and updated the correct counts, yet it seems like it does nothing. Has anyone at all struggled with this in their own store?
My store has had this same issue. With the grapes, it says we have 60 total (10 per box) when we maybe 20 on the floor with none in the backroom room. When doing the order, it suggests we order 0-1 cases when we need at least 6 to get through to the next order.
There are three reasons this could be happening.
1: We are receiving a different brand (same weight, different packaging) of grapes. In order to fill the location, you put more than the capacity says. This can go on for weeks and mess up our numbers.
2: We could be receiving a lot of mispicks that are not being corrected and my supported. This can mess with the numbers.
3: You are ordering said product but not all of it is coming in on the truck. Example: you order 2 bags of sweet onions; on the next truck, you only receive one bag. No one catches it and the system thinks you have 2 bags when you have one.