Catfish Rita
Did I close the defect carts?
- Joined
- Dec 6, 2015
- Messages
- 84
So at my store we actually don't have very many problems with guests using fake coupons, but rather our problems come in the form of coupons showing up that have a significantly higher value than the item that that register is matching it with. I think I remember seeing a Redwire one time that said to never alter the value of the coupon the register prompts said coupon to be, even if the coupon value is higher than the item. Today we had a frequent flyer guest who bought some $1.79 baby wipes and had a $5 coupon for each pack. The guest also had multiple other coupons that had higher values than some other items but I think you probably get the picture by now.
My questions are 1) I was always told that if the coupon is valued higher than the item, to manually key in the coupon value. Is this the proper thing to do? and 2) Does the store get reinbursed for the actual value of the item, or the value of the coupon scanned if the register matches said coupon with an item?
With love,
'Rita
My questions are 1) I was always told that if the coupon is valued higher than the item, to manually key in the coupon value. Is this the proper thing to do? and 2) Does the store get reinbursed for the actual value of the item, or the value of the coupon scanned if the register matches said coupon with an item?
With love,
'Rita
Last edited: