Wow, definitely a different viewpoint on Photo here...At my store photo is extremely busy, especially this time of the year, there's about 4 or 5 of us trained, GSA's and GSTL's are trained to package and do order pickups. We also had our photo remodeled to the newest kodak machines, with the updated kiosks (which were the same, but new software) and it's actually really simple. Guest prints their picture, the console receives the order, on the console it displays the name, time, and location of the printer for the photos, prints out a tracking label, then you package it up, scan the label, prints the price inquiry label, slap it on, put it aside. The console moves the order into the "Ready for Pickup" category, and when the guest is ready to pickup, scan it out into the "Completed offers" and then proceed to just regular checkout (scan the barcode where it says "cashier scan here"). However I do have a fault with the entire photo department, and as from my explanation above you should be able to tell: it's inefficient. Everything about photo is so simple, but yet so tedious, and it's contradictory.
When it gets busy, and you have a guest on every kiosk printing from here and there, asking you questions, and granny is trying to upload photos from her smartphone she can barely use, it gets chaotic. I personally would like to see another re-haul of the Photo Department in which the guest-kiosk experience is much simpler, and faster. A guest should be able to go back and select more photos regardless of if any edits are made, and what not. Additionally, there should be an option for us, as photo specialists to go back in and have a full edit for the pictures, from zoom, crop, etc, in the case of a guest needing a reprint but did the wrong zoom or centering by like 1 inch or something of the sort, and the list can go on and on and on. Another thing I personally don't like is when it's slow, there is absolutely nothing to do, and while I may enjoy the break, it feels wrong that I'm just standing there gazing out into the jungle of shoppers recklessly and irresponsibly buying the newest hot toy for their children whilst shouting at my fellow coworkers because the item is not the "correct" price or simply out of stock.
/rant