Their job is literally to find mistakes. If they don’t, it shows they are not needed. That the leaders aren’t needed. I’ve had many conversations with icqa leaders what expectations are and they are vastly different than what our som thinks.
My point is they find mistakes and automatically put the blame on the last person in location.
There are multiple scenarios where a location can be altered without a scan attached to it.
There are multiple points throughout the warehouse where freight is touched by someone, but there is no record of it.
I know what ICQA does and what their responsibilities are. I used to be in that role.
Have worked Inbound, outbound, warehouse, mbp, clerical, IM, ICQA, and E&F.
I know how a typical DC works.
A big problem is SOM/OMs are putting favorites in training, LWW, IM, ICQA roles. People who don't have a solid grasp or understanding of what needs to be done, plus the ass kissers and half assers in those roles. Training failures just exacerbate the problems.
A lot of these "Leadership" roles are filled with people without an ounce of leadership skill from SOMs on down. It's just more apparent in the low level roles (LWW and trainers particularly).