- Joined
- Apr 5, 2019
- Messages
- 190
Is it just my store or are other stores back to pushing RedCards & Circle? We are drowning on the front lanes due to team members being out on LOA; out of control driveups & hours cut to the bare minimum so there is no one for backups.
We are trying to run with one Guest Service, one advocate, one SCO & SETL/GSA until noon every day. No FOS attendant until 4:30.
As of this past Monday we were told that Red Card goals MUST be met in store. EVERY guest must get the Circle speech & driveups MUST be at 90 seconds. It is a nightmare.
Everyone's patience has been stretched to the limit. I have never had to deal with the team member drama I am dealing with this week.
I don't even want to think about the return nightmare we are going to have on Monday.
We are trying to run with one Guest Service, one advocate, one SCO & SETL/GSA until noon every day. No FOS attendant until 4:30.
As of this past Monday we were told that Red Card goals MUST be met in store. EVERY guest must get the Circle speech & driveups MUST be at 90 seconds. It is a nightmare.
Everyone's patience has been stretched to the limit. I have never had to deal with the team member drama I am dealing with this week.
I don't even want to think about the return nightmare we are going to have on Monday.