There is a guest at my store that I have had to deal with multiple times. She countinously returns baby items that she purchased online using either her card, a receipt, or her ID. A lot of the time the items don't have packaging unless they are really expensive. When the items are expensive her returns prompt for a gift card but she demands it go back on her debit card because "that's the way [she] paid." The thing that's really weird though is that every time you try to look at her order on her phone it won't go past the email she received, always showing some kind of error. I've even tried to look up her original recent numbers on insidePOS after she makes her returns and I reprint the receipts but it always shows up as not found.
She has to be pulling some scam because what she does is definitely far from normal, but I just can't tell what her scam is. It almost seems like she's found a way to order online but then cancel the order after she has received the items and still somehow get the receipts to remain valid. I know it sounds crazy but there is something extremely weird going on here and it bothers me that I don't know what she's doing. Any ideas?
She has to be pulling some scam because what she does is definitely far from normal, but I just can't tell what her scam is. It almost seems like she's found a way to order online but then cancel the order after she has received the items and still somehow get the receipts to remain valid. I know it sounds crazy but there is something extremely weird going on here and it bothers me that I don't know what she's doing. Any ideas?