Archived What is she doing?

[GSA Kid]

There is a guest at my store that I have had to deal with multiple times. She countinously returns baby items that she purchased online using either her card, a receipt, or her ID. A lot of the time the items don't have packaging unless they are really expensive. When the items are expensive her returns prompt for a gift card but she demands it go back on her debit card because "that's the way [she] paid." The thing that's really weird though is that every time you try to look at her order on her phone it won't go past the email she received, always showing some kind of error. I've even tried to look up her original recent numbers on insidePOS after she makes her returns and I reprint the receipts but it always shows up as not found.

She has to be pulling some scam because what she does is definitely far from normal, but I just can't tell what her scam is. It almost seems like she's found a way to order online but then cancel the order after she has received the items and still somehow get the receipts to remain valid. I know it sounds crazy but there is something extremely weird going on here and it bothers me that I don't know what she's doing. Any ideas?

 

[catrainer]

I agree. I am not sure exactly what she is doing, but it definitely fishy. I would maybe talk to leadership to see if you can force all her fishy returns to gift cards or no return for fishy "Guest". I know that we had to do that for one of our "Guests". Guess who we haven't seen for a while?

 

[GSA Kid]

I'm working with my APTL on it. I'm just wondering if there's something I'm not seeing. I could just be acting crazy, too, because I honestly just hate this lady. I've been in a shouting match with her before over $10. TEN DOLLARS!!! I won of course.

 

[catrainer]

You're not crazy, it does seem very suspicious to me. I know that we have also been having issues with people using Flex Fill to scam (haven't figured that one out yet either.)

I'm glad that you won!

 

[GSA Kid]

It makes me really happy when I can stop someone who I know for a fact is scamming. Multiple people at my store have commented that I should go into AP but I love being GSA with a random pog shift every now and then.

How do they scam with flexibles?

 

[Flabbergasted]

Multiple people at my store have commented that I should go into AP but I love being GSA

I would have loved to take a TPS job. Paid 50 cents more than the GSA with 100% less stress? Sign me up!

 

[catrainer]

It makes me really happy when I can stop someone who I know for a fact is scamming. Multiple people at my store have commented that I should go into AP but I love being GSA with a random pog shift every now and then.

How do they scam with flexibles?

They would get items that were really cheap with sale and come to pick up order, have it cancelled, use POS to re-ring, get same price, use coupons (assuming fraud) and practically get paid to take the items off our hands.

 

[GSA Kid]

I think I'm just not intimidating enough to to be TPS. Me being in a TPS uniform would be almost comical. (And my store doesn't even have TPS)

 

[GSA Kid]

They would get items that were really cheap with sale and come to pick up order, have it cancelled, use POS to re-ring, get same price, use coupons (assuming fraud) and practically get paid to take the items off our hands.

You don't have to give them the online price if they want to use coupons. I would tell them that they can get one or the other but not both. And if the coupon doesn't exactly match the item I would just deny it on the spot.

 

[catrainer]

That's basically what we have been doing for it now. The coupon does match the items description and rings up in POS.

 

[GSA Kid]

That's basically what we have been doing for it now. The coupon does match the items description and rings up in POS.

I hate coupons with a passion. Way, way, way too many ways to scam