Recent content by Avepico

Winner here. My last store was ULV and the STL locked TM in. We only had 6 people closing, how can you not keep track of 6 people? Tho i hear she is no longer with Target any more.

I actually had enough from a guest last night, and I am transfering to a new store in two days. After a few minutes of back and forth on why this lady couldn't have the pants she wanted, longstory, I finally looked her in the eye asked, "Do you normally shop out of other people's carts" Shut her...

Couple things to keep in mind, cashiers do not have walkies so they may not have heard the GSTL call for backup and they hit the button. Also in my district, they do not want people on the express lanes, silly as that sounds. You can work around this by placing your cashiers in a fashion that...

From my initial training, it is very simple. If you have a walkie and there is backup call, you respond over the walkie. "This is Jack, on my way", "This Mary, I am with a guest", "This is Bob, on my way"... That is the response that SHOULD happen. Conversely, the person running the front...

Have had this discussion more than once with our ETL-GE. If cashier A is asking at every prompt and can explain the benefits, I will not in good conscience coach without a direct order. And then I will argue first.

I remember when I was in AP and had an angry TM approach me. She couldn't get her locker open and needed help. I opened "her" locker and it was someone else's stuff. Went through all the nearby lockers and find her purse and thought she would be happy. Hells no, she got even more pissed and...

Sounds like why I recently stepped down as TL. Couldn't get enough time to do paperwork, always told "Don't make excuses, make the time". When I challenged my ETL, who has no experience in our area, to spend some time working in the area so he knows what he is talking about, his answer was "It's...

I'd go with a simple idea. Show up, do my job at a lazy pace. Not like I have to impress anyone. Any angry guests get "It's my last day, I really don't care." Maybe do some random discounts ($3 apology coupons) for regular guests that have always been good people. Order in pizza for the crew...

There are multiple issues with contests and rewards for RC performance. The core role issue is valid. Getting RC's is part of their job. Every two weeks we get a reward for doing our job well, a paycheck. Having said that, I have no problem rewarding TM's for doing a GREAT job at whatever...

I once had it explained to me quite succinctly. If a salaried leader is doing a job that a non-salaried TM can/should be doing, then that leader needs to take a look at why there is not a non-salaried TM doing it. If you understand that, you can get a better view of your leaderships...

The culture we are working to apply is a consistent 3 times in a 90 period for the same issue leads to CCA. Obviously you have to apply some common sense on when to adjust that schedule, but it helps our TM's to know what to expect.

Was running the lanes one night and had to drain the lizard. Went into the men's room and get a call from our ETL-HR as I go in asking my location. I let her know I am stepping into the men' rooms Apparently she thought I was going in to do the restroom check. As I have unit in hand she walks...

Our new ETL-GE has asked us to try not calling the LOD if at all possible. He understands that we know more about SD than any of the Sr-TL's or ETL's. He has also empowered us GSTL's to refer to ourselves as "front end managers" to the guests to try and keep our issues with the people that can...

When I was still a GSA we had a day that the front lanes got hammered. We had every cashier trained TM on a lane (ULV). One of my cashiers held out as long as she could after she was supposed to be off and finally told me that she had to go, had to pick up her kids. I blocked her off and...

From the sound of it ( I don't work in your store so I may be wrong), your leadership is not all on the same page. While you cannot fix that, you may be able to cover your own ass and ask your ETL-GE for explicit instructions regarding their expectations for you and the other GSA's. Whether it...