Recent content by guestserviceguru

Today, during work right before I went on my 15, my landlord called me and told me I need to come to my apartment and I live less than 5 minutes away from store and I ended up coming back in about 25 minutes rather than 15. I never called out my break, I just hardlines cover electronics and he...

We had a cashier deny coupons, because the guest was doing coupon fraud, and the guest left a horrible survey. Can the TM be coached for denying coupons even though it was fraud?

Has anyone had any weird scheduling with guest service with MyTime? It's so random like 9:00 am to 5:35 pm, or 6:15 to 10? I am one of three consistent guest service people, and the one who works it 96% of the time, and I went from 36 average to 17 with open availability, luckily my GSTL will...

I will be coached tomorrow! But at this point, I'm just going to let my team lead know the situation and admit that I was wrong.

The way my stores seems to be going, I will most likely be talked to tonight my by ETL, but who knows.

Most of the time, the GSA will get them or guest service, but normally the GSA, unless we have a cart attendant. It's like the new GSA is afraid to get carts or something.

Hey guys, so last night I was doing my weekly food ave shift, and the new GSA came over and asked me to get carts while I was finishing up all the cleaning. First it was 7:30, we close at 8. Second it was pouring rain, and I really hate rain. So I told her that I couldn't, I need to close food...

I scheduled time off and I can't remember what days I had requested. Is there a way I can view it?

Would it be bad to ask for a transfer so soon after coaching? I've been thinking about just starting my transfer and switching stores ASAP. I basically got coached for being a snitch, and that coaching doesn't really bother me. It's the punishment. I'm only 18, so I don't have much experience...

I got coached because my STL believes that I cause problems with other team members, basically causing drama, but he only talks about one incident, when I snitched on a GSA who wants to transfer. I don't think it was from another area, because my Hardlines TL adores me, and kill it AAR and...

I'd actually get a dollar raise! I really want to promote, so just being a regular team member isn't an option. I can understand why I got the coaching, I told my GSTL that one of our GSAs wanted to transfer, and our STL freaked out because we only have two GSA's right now, and I have learned...

Hi, first time poster! I'm a front end team member, and wanna be GSA. I recently got coached because my STL believes I cause problems with other team members. My STL wanted my TL to give me a corrective action, but my TL really wants me to promote and so he gave me a coaching. For my coaching...