Recent content by idkwhattodo

I recently promoted internally and they gave me $8 on top of what I was making as a team member. Luckily, my HR was helpful and advocated for me. I just mentioned that I was already making a few bucks above TM base due to previous raises, so I didn’t want to lose that and that I had years of...

Yep. My store has STILL been running SCO only. When our DSD walked in the other day, my SD tried to play it off like that clearly isn’t the case, but our near 80% SCO utilization absolutely tells the truth. Also, our DSD walked in 3 days later to only SCO open again and I wasn’t even there yet...

Most likely. I came in this weekend for a mid shift. I clocked in and went right to the floor and was immediately met by my SD telling me it was unacceptable to have no cashiers on at that point of the day… TO FIND OUT SHE PULLED MY ONLY 2 CASHIERS TO FULFILLMENT. like be so for real.

I’ve been getting killed because our SCO utilization is in the mid-high 70s still, but they literally schedule me one advocate and they have to man SCO. Unless I am on register or SCO my entire shift, which isn’t possible, we have no one scheduled for the checklanes. It’s insane. I know our...

We’ve even had some with location services turned on double tap for starbucks drive up. It will literally say 0 mins with starbucks and here is pressed within 30 seconds. It’s so annoying. Starbucks DU is very lowly rated at my store. Most of our guests rate us bad on that, but they still...

I’ve had kind of similar issues with closing procedures not being done correctly and a few other procedural 239 things being ignored or not done. I’ve kind of stopped caring at this point. I inform my leaders (they sometimes are the guilty party though). I’ve informed ETLs, AP, my SD (usually...

this was working for us for a bit (this or a reboot usually fixed it), but lately it feels like every printer in my store has been extra temperamental and of course it’s the worst time of year for it to happen too.

Yep. Constantly and lately our printers have been doing the “Printer Not Ready” for hours at a time. It’ll be semi fine all day and then we’re scrambling trying to find any printer that will show “Printer Ready.” I’m not sure if its a store specific network issue, but this time of year it is...

Exactly this. This caused sooooooooo many problems at my store. We were having vendors just leave almost daily and the amount of calls I got at GS from vendors waiting and waiting to be checked in was crazy. Our market isn’t close to receiving plus so many consumables call outs and just general...

I got a 4% DEO raise like I’ve luckily gotten in years past. My TL told me they were only able to give 2 people in the front end DEO this year, which they mentioned was less than last year. I know my TLs were unhappy with the raises/ process this year.

this was happening to ours for awhile. if you get an alcohol wipe, you can try cleaning the roller and sensor inside and sometimes that fixes it or at least makes it a little better. the printers are finicky. once i find one that works well, i do not let anyone steal it from GS.

I’m indifferent to them right now. The pickup app is a little glitchy especially trying to manually take out of hold and I’ve had issues with the phone app either not letting me transfer, screen going black, or dropping the call in the middle. The old devices have their quirks and problems too...

We’ve also dealt with the opposite of this a few times! We will hear the chime and the Starbucks order will show on their part of the app, but the order won’t drop into “in hold” for us. Starbucks has called us a few times like “we have your order ready” and we won’t even see it, but searching...

I’m so glad they added that. Our last inventory was a shit show because they didn’t send enough devices, so most our scheduled inventory team members had to wait hours until the second round of devices was able to delivered to us. It was awful trying to quickly catch up and finish for the day.

are the front end leads and etl jumping in to support drive up when needed? because this was the biggest morale killer at my store. we had a culture of wanting to be green because we felt supported by our leadership and we were motivated to do it for them (since we know bad metrics fall on...