Recent content by ks0202

They want us to "deescalate" the guest/situation in the moment, thinking that guest would rather have it "made right" in the moment, instead of having apology coupons given to them for a later time. As far as the apology coupons go when cashiering, the POS system won't accept them, but they are...

TTOG: I was trying to save you time to check out during a rush by speed weaving. I'm sorry that the ONE person that looked like they were checking out took forever. I did apologize for the wait, and explained sometimes, in fact, people can be slow, and yes I did send you to the shortest line...