Recent content by RetailTherapy

They should probably put alarms in the MyDevices. I had one in my pocket instead of a holster and was going home. Pumping gas at the station, I put my hand in my pocket and realized I had one so I drove back (luckily I was only a mile away) and slipped it back in the charger. But nothing...

Our EMV slots are uncovered too but not enabled yet (I've had people try a few times, just incase they were turned on now). If they're not up until June, why bother uncovering them a month early? @dannyy315: Whether a system uses NFC or QR codes is irrelevant for security. The CurrentC hack...

I want to echo what Bullselle said. I've worked with the public (retail, restaurants, fast food, etc.) for far too long. But I still get complimented occasionally in person and a lot on the survey for being perky and cheerful. That's my job. I'll be honest -- scanning people's items and...

The technical term is "wardrobing" and it is the primary form of return fraud. I am pretty sure it happens all the time on these fancy kids clothes, such as today -- the guest buys the Easter/Christmas clothes, removes the tags, has photos taken in them, and returns the clothes ("Oh, the...

I haven't done much guest service since the new policy went into effect. I read about the policy change in February on REDwire but I didn't notice that there is no longer a $70 limit on no-receipt returns. Two obviously sketchy people today did no receipt returns, the first was about $150...

That would be contrary to Target's price match policy. You can't stack PM with Cartwheel or Target coupons (but you can with manufacturer coupons) because the Cartwheel/Target coupon price is our price. The PM policy spells it out with more verbiage but that's the gist...

There's a cart attendant who has been at my store for almost a year now I think and he's still always very anxious about trying to get everything done because he's being pulled in 50 different direction and there's never enough time to get things done in. He still hasn't really grasped the...

I just wished they scheduled more hours for training. Having done several training sessions for cashiers for the Christmas season (this is not my first batch of training sessions but they were recent, so my thoughts are still fairly fresh), it's always very tight, especially when I have a group...

That's good to hear! It's not often I have to try to get someone to use one but it's always frustrating when the override code is denied -- it's like, "Isn't that why it's called an 'override code'?"

With regards to the movie / video game issue, we've always strictly enforced the unopened game issue and pretty much if they can't get it to work even after an exchange or we don't have it anymore, we tell them that they have to go through the manufacturer and we can't make exceptions because of...

Not to post three in a row but the coupon is only good for things already on the registry. So make sure to recount everything that is getting discounted to make sure it's all right. If the only difference between what's on the registry and what they got is like color, I'd feel free to manually...

I believe it's the other way around. Scan the coupon and it will ask for the registry number, scan it from their paper registry, phone or type it in from the back of the coupon.

I don't know if it started recently or I just noticed it a few months ago but the registry number is printed on the coupon. If it's been there the whole time, I certainly wasted plenty of paper and time by having people re-print their registry from the kiosk. Anyway, it's printed on there now...

I didn't even get an announcement, just a coaching. I said, "They said the prompts are back so we have to ask at prompts but we're supposed to ease back into it slowly." And she said, "That was three weeks ago." I guess I'm supposed to ask every day if there are any new policy changes because...

I've done that working service desk a couple times. They'll tell me to do something against policy so I just log out and hand it over to them because I know if it shows up in the report, I certainly don't want my name attached to it, even if they told me to do it anyway. For example, I did...