Recent content by SLTM97

Thanks guys! I always just get worked up over this stuff cause of my really bad anxiety so this helped.

does anyone know if phone calls are recorded then? i’m just curious, i don’t care either way.

how so?

Yeah, she can have a gift card for all I care as long as I don’t have to hear about it ever again.

Great! then it can cover the $10 price difference she kept verbally abusing us for!

she said she was going to complain because apparently I told her we could price match clearance from another store and when she got in the store the GSA wouldn’t honor it cause we can’t obviously and she wants to complain and say my GSA wouldn’t honor what I said on the phone. it’s not what i...

Had a guest accuse me of lying on the phone and a TL ended up giving her corporate’s number to complain. Never had this happen so i’m just curious what will happen when the guest complains?