It happens so many ways. Lol. Usually the load is dispatched to the driver by the carrier and the driver just doesn't pick it up and nobody at the DC notices until the store calls. More than once for us. Just wait until you get another store's trailer. Or they put it in the wrong door and you...
I can't understand how it has become such a big deal to train a tm to answer the phone. It took a ten minute huddle to train the sort team as a group. Register training can be accomplished by the team leader pushing for them for a couple of hours. A tl partnering with an ETL should be able to...
Yes. We sort EVERY repack on every trailer. And we cut open the little boxes inside. And we average 220-300 repacks per truck. It is tough sometimes but makes the floor push much less frustrating. And after you do it for a while you know where most things go. It is possible.
It's interesting that it's unrealistic for the hours that service and engagement gets but that same team demands that GM experts who are getting the same unrealistic hours drop everything and run to a backup. This is what sets teams against each other. And yes, my store's inbound team answers...
Front end should not be backing up if you have a dedicated guest experience ETL and 2 gstls as our store does. Since they cannot task they should be line busting and getting on a lane while the ETL watches thereby eliminating or greatly reducing the need for backup. This is where stores also...
GM 2 lead in our store has transitions and an area in hardlines. He still sorts and passes out regular work but only plans and participates in major transition. We're over $40 million.