Recent content by yojkraps

And you're not supposed to. The guest is always right and as long as the price match sounds reasonable, you're supposed to just do it according to the hand book... but I doubt they let very many people read that. They normally train them by having them watch another cashier for 20 mins and then...

LEAAAAAAAVEEEEEEEEEEEEEEEEEEEEE NOWWWWWWWWWWWW

I mean if you have s&e tl's what is the point of having an etl... All the S&E positions are a joke anyway.... any tl can respond to an angry guest or issue at the register... they don't really own anything? It's the easiest ETL position to eliminate and wont have much of an impact on anyone...

Chatbot is pretty overwhelmed these days with meaningless cases. Chatbot it and then send the case number and information up to a group level manager that can further send the case up if it is important. If it's something you can solve like moving a peghook or shelf, dont waste your time, just...

Worst TL? Not my TL but other TLs in my building refuse to hold anyone accountable because they don't want them to dislike them, making for a good cop/bad cop dynamic in the store. Leadership involves having uncomfortable conversations. The previous TLs in my area refused to hold anyone...

My VM was included in ranking all of the specialty TMs for their reviews.... They just couldn't deliver the reviews... ASANTS

Moving up means leadership. Exactly said. If you told your SD you wanted to move up without leadership responsibilities they would laugh at you and absolutely never promote you to VM or PML as both of those positions have major responsibility. As stated by others, the VM position is normally...