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  1. REDcardJJ

    To that one Team Member - II

    from the handbook: "Team Members who are 16 years of age or older, if properly trained and certified, may operate cart movers and load cardboard into the balers (but may not unload or operate them)"
  2. REDcardJJ

    Drive up out of control

    they want the guests to hear it and ask about it so that team members can pitch the service not that anyone does or ever would do that
  3. REDcardJJ

    To That One Guest - II

    jokes on you it's for gay sex
  4. REDcardJJ

    Drive up out of control

    assisting with drive up and opu is literally in the GM expert job description
  5. REDcardJJ

    How do you act as a guest in other stores?

    sometimes i zone shelves when i’m at other retailers. definitely get some weird looks
  6. REDcardJJ

    To That One Guest - II

    keep ordering what you want and fuck the haters 😎
  7. REDcardJJ

    To that one Team Member - II

    i dont get why any SETL cares about pick on time or inf those are gm metrics lmao miss me with that
  8. REDcardJJ

    To that one Team Member - II

    whisper the words "reasonable accommodation" and "americans with disabilities act" into your HR's ear and watch them run in the other direction, leaving your water bottle with you
  9. REDcardJJ

    Service & Engagement No Receipt Return Price Chop... Do You Adjust?

    tf are they gonna do, fly from India to my store? lmao
  10. REDcardJJ

    To that one Team Member - II

    i've never seen a store where SE gets more payroll than GM, Inbound, and Fulfillment combined anyway....
  11. REDcardJJ

    Archived Teacher Prep discount?

    my post was from last year’s event!
  12. REDcardJJ

    To that one Team Member - II

    you know what “tasking” in a target sense means, don’t be petty. i don’t know how your payroll looks, but my front end is understaffed because GM keeps overspending on payroll (which is a common theme chain wide...) but even if we were getting all the payroll we should, having the service desk...
  13. REDcardJJ

    To that one Team Member - II

    but the service and engagement team shouldn’t be tasking
  14. REDcardJJ

    To that one Team Member - II

    why's the service desk hanging softlines? sounds like a specialty sales task to me...
  15. REDcardJJ

    To That One Guest - II

    it prints the phone number on the check
  16. REDcardJJ

    To That One Guest - II

    i literally call check authorization and hand the phone to the guest so they can be explained exactly why their check is being declined. works very well!
  17. REDcardJJ

    Guest say the darndest (dumbest) things

    we have a communication binder we have our service desk team put vital information into, mostly eliminating the need for a handoff that takes more than a minute or two. the binder also helps things from falling between the cracks.
  18. REDcardJJ

    Archived Does your store still rate cashiers on the G-R system?

    there isn’t a physical way to pull the speed report anymore. they still show up in pos from time to time but they aren’t tracked.
  19. REDcardJJ

    Service & Engagement No Receipt Return Price Chop... Do You Adjust?

    i strongly believe in making it right for nice guests too
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