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I’m told every day that the priority is zone, but no one zones throughout the day (no fault of dayside just no time/ hours) and my zoners typically have to do priority pulls, push reshop/ truck, back up register, or back up fulfillment for so much of their shift that it’s no possible to get a...

Thank god front end is still allowed to flex or my bullseye and checklanes would be permanently empty and have major gaps forever and ever. I’m really good with making sure labels are updated at least when we flex up front.

We’re not supposed to close it at all and have gotten in trouble for it in the recent past, but many weekends and friday nights we still close it by 7 and just put a zbar in front to block the pathway. We never have any one scheduled to watch the fitting room, so by midday the fitting room is...

Yep. We have to dedicate entire days with both front end TMs and style TMs just for it to be too much to keep up with. At this point, we just defect most style returns because it’s either that or create monstrous piles at GS or the fitting room that are a fulfillment nightmare.

We also pull cashiers to help in fulfillment. Style and GM rarely back up either. At my store, the S&E ETL oversees fulfillment as well, so the other ETLs make her pull “her team” before they’ll let their team hop in. My Wait time at Checkout has been red the last 2 weeks because of it. Our...

I feel like a team member most days to be honest, but I don’t expect coverage and hours to ever get better, so I’ve just excepted it.

ya’ll ignore me i asked this in the wrong thread

Four are at my store and four are not. They’re by different entrances, so grocery entrance is unlimited and other side is express per corporate. We’re also allowed to keep express closed unless backup is needed or peak times.

This isn’t BAI related, but my store has montels for their OPU hold space and it is the single most stupid decision I swear they could have ever made. It already slows down pulls, but literally makes drive up rushes awful and a little dangerous.

I’m also at a multi SCO bank store, so if AP calls me about a guest it’s so easy to just shut them all down and force them to the register. It’s definitely been a lifesaver for that and saves the team the very awkward, “oh that didn’t scan correctly. let me help” conversation.

I try to redirect big carts to the lanes, but I’m not counting. I’ve had a few people say, “ugh I definitely have like 20.” and I’ll just say, “close enough!” and if a big cart person gives me a hard time, I let them go. I’m more-so a “We do have lanes available if you’d rather!”

Yep. My store has STILL been running SCO only. When our DSD walked in the other day, my SD tried to play it off like that clearly isn’t the case, but our near 80% SCO utilization absolutely tells the truth. Also, our DSD walked in 3 days later to only SCO open again and I wasn’t even there yet...

Most likely. I came in this weekend for a mid shift. I clocked in and went right to the floor and was immediately met by my SD telling me it was unacceptable to have no cashiers on at that point of the day… TO FIND OUT SHE PULLED MY ONLY 2 CASHIERS TO FULFILLMENT. like be so for real.

I’ve been getting killed because our SCO utilization is in the mid-high 70s still, but they literally schedule me one advocate and they have to man SCO. Unless I am on register or SCO my entire shift, which isn’t possible, we have no one scheduled for the checklanes. It’s insane. I know our...

We’ve even had some with location services turned on double tap for starbucks drive up. It will literally say 0 mins with starbucks and here is pressed within 30 seconds. It’s so annoying. Starbucks DU is very lowly rated at my store. Most of our guests rate us bad on that, but they still...

I’ve had kind of similar issues with closing procedures not being done correctly and a few other procedural 239 things being ignored or not done. I’ve kind of stopped caring at this point. I inform my leaders (they sometimes are the guilty party though). I’ve informed ETLs, AP, my SD (usually...

this was working for us for a bit (this or a reboot usually fixed it), but lately it feels like every printer in my store has been extra temperamental and of course it’s the worst time of year for it to happen too.

Yep. Constantly and lately our printers have been doing the “Printer Not Ready” for hours at a time. It’ll be semi fine all day and then we’re scrambling trying to find any printer that will show “Printer Ready.” I’m not sure if its a store specific network issue, but this time of year it is...

Exactly this. This caused sooooooooo many problems at my store. We were having vendors just leave almost daily and the amount of calls I got at GS from vendors waiting and waiting to be checked in was crazy. Our market isn’t close to receiving plus so many consumables call outs and just general...

this was happening to ours for awhile. if you get an alcohol wipe, you can try cleaning the roller and sensor inside and sometimes that fixes it or at least makes it a little better. the printers are finicky. once i find one that works well, i do not let anyone steal it from GS.