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  1. xxTheDudexx

    Archived IGS Hell

    So we are in the midst of our remodel, and they changed the front end first (Integrated Guest Service). I've been dreading it for months, but now it is here. How do you make Guest Service work when a guest is behind somebody with a million things in their cart to just check out? Everyone in...
  2. xxTheDudexx

    Archived Dollar General Pampers Diaper Price Match

    Just wondering if anybody else been getting bombarded with guests trying to price match Pampers Diapers from Dollar General. It's been causing us a lot of frustration this week for us, and a lot of pissed off Guests.
  3. xxTheDudexx

    Archived GSTL/GSA question about Red Cards

    As some of you may know I recently was asked by my GSTL to take on the role of GSA. I was okay with it at first. But now.... I'm getting hounded about getting Red Cards because we are, or were last in our district for conversion. The hammer is coming down on the LOD's, then LOD's are...
  4. xxTheDudexx

    Archived I am now a GSA officially..

    How long after you get coded does it take to get the GSTL and supervisor key to work? I was coded for Sunday, on Tuesday this week so I would get my raise. I still don't have the functions yet when I log in. I was told it takes a few days for it to show up. Till then, my GE ETL gave the...
  5. xxTheDudexx

    Archived To the stores that have switched flow team over to 6am start times.

    One question: Does it get any easier? Maybe it's just because it's the first day, but holy hell, everyone's stress level was hanging on by a thread at our store's first day doing this. The backroom looked like an LA traffic jam this morning at rush hour with team members jockeying for an exit...
  6. xxTheDudexx

    Archived Gift Registry Update Issue

    I am just wondering, has any other store had an issue with updating gift registries at the check lanes? Nobody seems to have an answer for this at our store, but, here is the issue we have had for the last 2 or 3 days. When you scan a registry to update it after ringing up all items, it asks...
  7. xxTheDudexx

    Archived Guest Service Desk after Remodel question

    Our store started our remodel. All fine and good, but I'm a little irked at the idea that Guest Service is being moved over to the check lanes and, as I was informed, will serve as express lanes as well as returns. I'm a little confused at how this is supposed to work. So to those that have...
  8. xxTheDudexx

    Archived Are they cutting hours now to make FT TM's all PT TM's now due to this Affordable Health Care Act?

    Is anybody else having this problem? I am a full timer. Ever since our meeting to notify us that part time benefits were being cut, I've noticed a change in the hours I get. For me, I used to get 34 hours a week at minimum and then either got a call to come in or asked to stay longer so I'd...
  9. xxTheDudexx

    Archived AP/Guest Service question regarding returns on a Red card debit card.

    I'm just curious if any of you have had this situation. I have notified AP about this individual, but it all seems so legit so I'm trying to figure out why this is happening. We have this one guest that comes in to return stuff all of the time. It's always expensive stuff, like a vacuum...
  10. xxTheDudexx

    Archived I was asked to become a GSA. Some questions/advice please.

    What's the pay increase roughly? Is it worth it? I've been with the company for over 2 years now. I started as a seasonal cashier and am now cross trained in Guest Service, Cart Attendant (I'm now the trainer for that), Photo, Food Ave (kind of), and have done a few Logistics and Hardlines...
  11. xxTheDudexx

    Archived Cart Attendants: So we got new carts yesterday....

    So we got 230 new carts delivered to our store when I was off yesterday. I was thrilled because we had over 200 broken plastic carts. I am punching in and my ETL informs me that our new carts aren't handling that great and to be vary careful. She said the first two cart attendants that got to...
  12. xxTheDudexx

    Archived Quick question for hourly team members

    I know you get paid different rates if you are in different work centers. My question is, if you are a gsa, electronics, does that bonus you get only apply when you are working in that specific work center? Or does that raise count as your constant pay grade no matter where you are?
  13. xxTheDudexx

    Archived Guest Service reshop hell...

    I was so demoralized today. We have like 20 full carts of reshop at close tonight. All full. I love the domino effect. Backroom has pulls on the line and they are backed up to the point where they can't use any equipment to get equipment. This means hardlines are all working on pulls, which...
  14. xxTheDudexx

    Archived We're in serious trouble folks

    The candy bowl isn't being replenished because we have too many paid and lefts! Oh no! Laughable enough that we even have a candy bowl. What's dumber yet is us getting punished by a slap on the wrist for seasonal employee mistakes. Granted, we should make sure a guest gets all of their bags...
  15. xxTheDudexx

    Archived Can I transfer?

    Our primary cart attendant went to the flow team. I told our Guest Relations (our head LOD for the front end) I would like to take over his spot. It seems to have fallen on deaf ears because I have gone months without doing it and they hired a new guy to do his work. I am considering...
  16. xxTheDudexx

    Archived Classic AP case when I started today!

    So I was about to start Guest Service. I clocked in, grabbed my equipment and was making my way to the desk when one of my LOD's asked me to come over. She told me she needed a male witness to oversee something in the AP office. The AP girl that caught him was a tiny little thing so I was...
  17. xxTheDudexx

    Archived Sometimes being off duty in a different store can be great!

    I was shopping at a grocery store. The geniuses at this one put their tobacco at this particular one on their express lanes. So the store's dead, and I show up with about 25 items. I live in a real yuppie part of my city. So the cashier was about half way through my stuff when the next...
  18. xxTheDudexx

    Archived Cart pusher hitting cars.....oops....

    I was cart attendant the other day. I noticed the cart pusher was acting funky. The remote kept having issues. I had a big train of carts and aparently it stopped, then started back up again after it detached from the others. Momentum of the carts led me to believe it was still working. All...
  19. xxTheDudexx

    Archived Red Card Bull

    I like where I work, I love the people, but I'm not busting my butt for cards anymore. I'll ask when prompted, but I'm sick of being treated like a dog and given a treat for when I am a good little boy and get a red card. Last time I checked, I'm a person. I have feelings and character. I'm...
  20. xxTheDudexx

    Archived Calling for Authorization on a return.

    Why on God's green Earth can't our company have people on the other end that speak decent, legible, English that I can actually understand!? Jeez oh man I had a hell of a time understanding the woman I got today. It was all garbled, out of order, and I maybe understood about 1 our of every 9...
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