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The key piece to this new policy that a lot of people are missing is that the guest needs to have the receipt, or the TM selects a similar product from in store or online. It's clearly stated on the first two pages of the new policy. This prevents the guest from naming an outrageous price. This...

My recommendation would be to leave on good terms with everyone so if you are ever in need of a job again you have a door back in. I've seen a few peers leave for other companies and life happens and they look to come back. Those that left on good terms (fulfilled their two weeks etc) were...

Leaving money unsecured during the day or overnight is an automatic final. It is a conduct final, so it doesn't impact review score or if you are put on a performance final or CCA. It's not overkill. The GSA is responsible for keeping the money secure. Trust me, if you do it once and get put on...

First, ETLs do NOT get quarterly bonuses or RedCard bonuses. Second, there is no benefit or gain for cutting payroll or saving expenses. The goal is to make monthly payroll by 1 hour every month. The expectation is you only schedule what you are given for payroll. Whoever told you about these...

TMs who shout when they talk into the walkie. Stop it. I hate you.

In my experience, it has nothing to do with you but changes to the other stores. It could be that another ETL in a different store out in their notice but then retracted it, or an ETL put in their notice or is being termed and they have to do two or three Etls moves to cover the position. I...

No one in your store has the ability to change your password or get it for you. Call the help desk.

I wonder how that would work to contract out the LOD position. Very interesting thought...

The reason there has been no information is that the gvps have not met with the DTLs yet. STL has her AE meeting the week of January 20, so I don't think there will be much info until then to share...

STL at our store has paid for TMs hotel rooms last year

What about STLs? I have only worked under two STLs and they were opposites. What do you like/don't like? For me, I like when they are real, down to earth and realistic. I also like the STLs that can keep their ETLs in line... How about everyone else???

For endcap audit you are checking to make sure the endcap is signed correctly. If all of the items are on sale, make a 7x11 and make sure the header is changed to reflect the sale. If all items are the same price then put up a single price point. Make sure everything has a label. You also want...

I've seen it go both ways. Usually when the party on the ca makes improvements it turns out well. Most of the time...

In your ca they should have laid out expectations and what they want to see out of you for improvement. How long have you been in position? It takes a lot to train a new ETL and it costs a lot of money for the company so I would say that they want you to do well. I would recommend doing what...

PLEASE tell your gstl. They can still process the payment in my go and get money for it. It was an honest mistake and you won't be fired. Tell them you hadn't been trained and you tried finding someone for help. How did the guest get the item? Did she get it off the Salesfloor? It should still...

I have experienced a similar situation as you. You don't have a degree in business, and a degree is irrelevant for a TL position. You have no leverage with this degree and you don't really have any baraining power for pay. They will offer you what the starting rate for the pay grade is and if...

Your pay is not dependent on your degree, but on the position and what the starting rate is in your market for that position. Most TLs start at a pay grade 11, which can be anywhere for $11 to $13 an hour depending on your states minimum wage and other market factors. Your degree is irrelevant...

i know it is wishful thinking, but I hope they add a TL back to ULV stores. either back room or sales floor. there is so much to do in each of these work centers that there needs to be more than one TL overseeing it. Honestly, I think we will see less specialty positions and teams (price...

what kind of "vibe" are you getting from them? what has been the feedback from your trainer and STL on your performance during training?

if ur not being kept they will most likely term you before 90 days, not after. if you stay past 90 they can't just term you, you have to go on corrective action. What position are you? why do you think you'll be termed? in my experience, the seasonal hires they keep on are ones who show up for...