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In my experience in "corporate" calls from guest service, the team member on the other end of the line is from Uruguay. If I was denying a return, pre or post "Vibe" I did it regardless of what the team member on the other end of the line said. There is such a disconnect between headquarters and...

We probably know each other Cmat. What side of town are you on?

Not all of them. But some. Not much else to share at this time.