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Lately we've been hit with a monsterous amount of softlines and HBA returns with no receipt. It isn't uncommon to have nearly 1,000 dollars a day in these obviously fraudulent returns, and it is getting worse. Our STL has stuck with the this is the yes desk and we need to process every return...

Around my store it has become a recent occurrence that personal friends of the upper management (senior TL's and ETL's) have been receiving preferential treatment because of their relationship. Initially what was going on was fairly innocuous. These individuals would shop right up until we...