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I understand that you never know for sure what the issue is for an order not being on hold but is still in mygo. However, from experience, guest service forgets to process orders a lot. I know it isn't fair for the guest to get charged if they don't have the items although some guests get orders...

Trust me I know all about no payroll as i'm sure most target stores do. I personally get terrible payroll. The Flex Audit that we perform takes about 5 minutes average. Some days faster and some maybe a little longer but I have not done this or timed it during 4th quarter. I too have also got...

Guaranteed it was an order handed off and guest service forgot to process. If the guest is wrongfully charged they can come in and we can absolutely refund them, hasnt happened yet.

I started having my team a while back audit our flex room in the morning and at night. If you want to do it once, the night is preferred and as close to closing as possible. I created a binder with 31 tabs for each day of the month and it has slots for order name, order #, date ordered and one...

Sometimes they do randomly fall into RTS late but I also noticed any STS that gets cancelled before your store receives it and processes it will not go RTS.