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Is greeting at the front door included in cleaning or is it a different workcenter?

No, what is it?

As advocates, we do not have access to the mystical, all powerful modernization guide. Could you post this page?

We have one and 2 SETL we do aroun $30Mill

All day we hear the call for backup. When we arrive we see ETL-SE and SETL at the front standing around talking or they are in the back office. Is there a procedure for the front lanes to use their own before calling for backup. Is it written down somewhere?

How is the need for a 2nd SETL determined? Is it determined by the number of individual bodies on the payroll or based on employees scheduled hours? If you count bodies it sounds like a large group of individuals to manage. If you go by hours worked there are very few employees at the front...

Don’t blame the SCO TM. With modernization came Guest Service vs Theft Prevention. At my store the SCO TM is required to stand off to the side (at the back of the race track) and direct traffic to the open SCO registers. The SCO can’t see a thing from where they are required to stand.

The hours for our Service & Engagement team members have been cut to the point we are out-numbered by the number of Team Leads and SETL on the clock Monday-Friday. We still need to call for backup from the other departments. Why? Because our leaders spend their time in their little office...

When will your store salvage out Halloween in Bullseye and Hyde EEK?

How many stages/phases are in the Modernization Plan? And what are the stages/phases of Modernization? Rumor has it we have more to come next year.

How many stages/phases are in the Modernization Plan? And what are the stages/phases of Modernization? Rumor has it we have more to come next year.

“Zde1991: So. What's this I hear about TL and ETL positions merging??” As a result of modernization the SETL duties have been transferred to SCO and the individual Guest Advocates. Bullseye/One Sport and the check lane merchandise has been assigned to a General Merchandise Expert. What does the...

Is "Advocate Captain" a new position?

Last year my store did so well, we earned ourselves a new ETL. This year New ETL+Modernization E2E= No money for hourly employees

Was there or is there an organizational chart for “Modernization”, showing all positions?

Right after the remodel GS started to hang and fold.

https://www.npr.org/2014/04/13/301989789/pay-secrecy-policies-at-work-often-illegal-and-misunderstood Under a nearly 80-year-old federal labor law, employees already can talk about their salaries at work, and employers are generally prohibited from imposing "pay secrecy" policies, whether or not...

Rumor at my store is some of the Business Owners are taking pay cuts to keep a job. Has anyone else heard this? Is it true?

Starting June 2nd our Service and Engagement Team Leads will no longer be scheduled for open/close shifts. They will be scheduled for mid-shifts only as required.

How can a low level Service and Engagement Advocate get a look at the NEW pay grades/charts?