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I am looking into stepping into the fulfillment ops TL role soon. I am just wondering what does a day look like in this role. I have seen how my old store handled it and it was not the best. I just want some ideas on how I can handle it better at another store. Some things that would be helpful...

I am wondering if anyone has any tips for talking to ETLs or SD about culture issues. There seems to be a trend at my store if TMs not feeling like ETLs or our SD are treating them very well. Just as an example: an ETL literally yelling at another TM in front of other TMs and guests...

My store had some notes from a recent conference call that told us to use “all of our resources” to ensure replenishment of OOS items. Meaning, not just SFC/SFQ audits, or on hand audits, but they are looking for something more. Am I just dumb, or are there other things we can be doing to help...

I want to get a sense of what other people think of this. I am the closing team lead at my store, and we have so many issues with too many people on break at one time. We already have a much slimmer team at night, but if even three people go on break at a time, someone is going to have to run...

I need some advice here. Specifically from GM team leads, if possible. I don’t want to make assumptions, but I feel like there is a lack of caring from my GM peers. I feel like at my store we have established that things are not moving in the right direction. Freight isn’t getting done, the...