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Yeah that sounds like a problem with management at the front of your store. That's a clear indication of loafing/understaffing/mismanagement. My store used to have similar problems and that's why my Store Director did a clean-up of SETLs before I got here. Now we make sure that everyone is...

The reason the front gets prioritized is because that's the last impression the guests get before they leave the store. I don't know if you've noticed, but the company is focusing 100% on service and engagement, which means we are in the spotlight constantly, hence why we have to call for backup...

A typical day of mine includes coming in, checking my email/grid/NPS scores, heading to the front where I spend 90% of the time... if opening the store: opening self-checkout and guest services registers and writing an opening email before heading home get added to that list. If closing, gotta...