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Be responsible and try to swap your shift or adjust around your Xmas celebration. Calling out due to lack of planning /change of plans is not Spots fault and puts more stress on your fellow TM's. Suck it up and go to work if you can't swap or adjust.

I hear ya! I'm not used to zero communication, which seems to be the norm. Where are /is the ETL'S on the floor, having meaningful conversations with TM's and Guest and observing guest interactions and providing feedback?

Right on Jenna.. Congrats on your comps and I applaud you on your actions and behaviors that got your dept those sales. Saying that another TM may have helped or may have pulled some items to floor or may have engaged a guest is assuming, but when it actually directly correlates to a sale then...

Sbrando7.. Yesterday I engaged a guest looking for a bike that she didn't see on the floor. I checked on hands and it was pulled from backroom.. That's $200 right there.. Later on a guest stopped me to inquire about a BF TV.. Again in backroom.. That was another few Hundred dollars.. I know...

OK will do. Thanks for the advice!

Sbrando7 I don't doubt your work ethic or effort. I'm sure go to work everyday and give it your best effort. Your right in that no amount of hard work/zoning/pulls/add on selling, etc could add an extra $1000 or 1% to your stores bottom line. However, what if your efforts could add just $100 a...

Nope.. None at all.. Guess that means I'm on the chopping block as a seasonal anyhow..

Could I? Yes.. Do I want to? No How do they think they'll keep good people that way I wonder

Damn man don't know where to start after reading this.. I'm sure your post came from the heart and frustrations with your work, I get that, but I disagree on a few points. Everyone can make a difference to the bottom line of the company. Those that take the attitude not to then so be it. For me...

I'd like to yes.

See that's what I'm talking about.. That's how training should be..

I think I'm finding that out..... 😁

Now that's funny but I can relate

Got it.. Yep. Very familiar with that process.. Just different terms.. INF = short the item, BOPUS.. Buy online pick up in store..

Lol.. Yeah ya lost me there for sure.. SFS? Ship for Store? INFing? No idea

You all have been great in your replies. Thank you. Ill just keep plugging along and pick up what I can and ask questions and see what happens.

In my experience a lack of training is a primary cause of turnover for sure and I understand the thought process of management in having the "why bother" mindset as it pertains to training newbies. A few months before I left my last employer I brought on a newbie for a pick and pack role in the...

Ok Then.. That's awesome you do that and that is kind of what I'm figuring would have happened my first few days. The more everyone knows the better.

Thanks for the pic Hardlines.. Useful info for sure

FlowTeamChick... I completely get everything you said, having dealt with the 'train the newbie' challenges for all these years. I always looked for my newbies to be patient of the circumstances and put forth the effort required to learn on their own and be proactive in their own development.