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I have been training, but i don't officially start until May, week 2. Any and All advice welcome.

I think it's about the person actually. Our current Flow TL is a "beast" (good) when it comes to logistics. She sucked at POG and Salesfloor, but she rocks Log! I was horrible in Hardlines TM, but when it comes to GSTL I can run circles around most. Our HLTL moved to SL several years and is the...

My store tried the Sr. GSTL thing and it didn't work well. Probably because we already had an ETL-GE who had to be the GE from heaven. All her scores were the top 10 in the company and She trained every new GE in the state. Our GE became GE/SL which is the reason we got a Sr.GSTL in the first...

Great! I looked up the core roles and the HRSDTL position doesn't exist anymore. I guess they have made it one position. Thank you.

No TM? thats odd. The Core Roles are a bit vague. Everything is "facilitate" this and that...

HR v. HR S+D What was the difference between the two roles, might I ask? When I had a conversation with my STL the other day she I would technically be "staffing and developing".

Manages Execution I don't know if this will help at all but....Usually people that struggle with manages execution are either 1. not good at planning and then just jump into projects without any type of preparation or 2. great planners that spend too much time over thinking and over...

Interview depends if you're going for GSA or GSTL. GSA has 3-5 situational questions about leadership and team work. 1-2 interviews Think of specific examples where you had to work as a team player or lead a team or process. Usually asks for a specific example instead of general overviews...

@Hardlines I make sure they get certified before going in the BR @Isis My STL is the one who decided to put the bottom performers on the CL. He says its better for them there b/c they can keep an eye of them, but then rags on me about guest firsts, etc when they dont come to work or are still...

So...here's a bit of an issue. My STL and HR tell us that we should always be training and mentoring at least one person to take our place. The problem I have is when I develop high performing "talent" they take them from the front end and move them to a different department. Every time I get a...

@Static Your ENTIRE team used to be GE or GSTLs. Man, thats crazy! Yall store ought to be the super service center of the world LOL. My last STL would just tell us to do whatever makes it right for the guest regardless of how crazy it was. He's currently a successful DTL so hey... My current...

I think the first convo in the office may have been a knock off "seek to understand" and the 2nd was an actual coaching conversation. The first one gave him some great "ammunition" for the 2nd one though either way b/c now he's definitely looking for LWT to be disengaged and not asking.

Well the common core roles for Be your best self says be fast, fun, and friendly and ask your TL for ways to improve speed, etc so then use that as the basis for the coaching conversation. My HR and STL tells us to give "total performance coaching" so discuss all of their opportunities...

Thanks. And Theres only 1 hrtm lol.

lmbo!!!!!!

@Imerzan LOL at the WalMart card!!!!!!! Long lines, no pressure!!! lmbo

Well, i guess that's a way to do it, but when a department is consistently RED there's only so much b.s. that you can feed management until they start making moves b/c they don't see the results they need. Especially when the VP of the company has made your department's metric a company-wide...

LOL! I hear that. We used to give out candy bars for people that did REDcards and surveys. I guess that craziest thing for me is having the same guest that I have been asking for four years to get a REDcard sign up from someone else and then wave at me on the way out the door. ReAlLy?!?!?! lol

Im a little unclear about the issue here. The OP's concern was driving REDcards at her store and so I gave her the plan that my store was carrying out which helped us to be more successful. Im not looking for any type of sympathy. As a 'former GSA, was there not pressure for you to achieve...

@Imerzan I actually agree totally with your sentiment. My ETL-GE talked to the STL that had the highest REDcard numbers in our district and thats what She said she did so our GE said thats what she would do. I "grew up" with this team starting as a cashier so of course this was really hard for...