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No, we didn't change box sizes. I will pass this on.

I think I can help. Yes. To confirm, old boxes = 278, 126, 438, etc New boxes = L13, S5, S7 etc You should not. We haven't had old boxes shipped to a store since before peak last year. If you really did get a shipment more recently (say 2021), see if you can find the order number in mySupplies...

(I'm one of the Pack & Ship engineers) I don't think we put out a comm but I'm not 100% sure. I'm pretty certain there will be an in-app comm once you get it though. We've been going really slowly with it to work out the kinks. Anyway the way it works is that as soon as you scan the shipping...

If we get more complaints then I guess it might need to change. Personally, I'm just stoked for a huge reduction in plastic use. I am worried about that last part though. I feel like prep has always been a place where your intuition goes a long way (on the other hand, I stopped ordering...