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What's your store’s procedure regarding lingering guests at closing time? At our store TMs “clear” each section, informing any guests we see that the store has closed and the registers are shutting down. Occasionally we get those guests who still think they can still shop slowly and get really...

This! Earlier tonight a woman accused me of ignoring her to help someone else. I explained I was multitasking by helping other people while she was staring at phones. Anyway, I called the ETL over and he talked with her. Halfway into the conversation it was clear to me that she was just...