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To all my fellow TLs. I just finished training but didn’t get any info on opening and closing emails. But I know that some TLs write them. What are you supposed to include in opening/closing emails.

Hi everyone! I am a new Service and Engagement TL and I was an external hire. Two questions: 1.) Do any SE TLs have tips for me? I would love to hear about anything from improving metrics to being a successful leader. 2.) Do any of you S/E TM’s have opinions on your favorite and/or least...