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I know that when I was a CTL a couple of years back the two biggest things that helped me were my brand team member and my vendors. I fully agree with everyone above that says to take care of your team as best you can. They are the ones taking care of the department when you aren't there not...

Yeah...I'm still an analog store so the IC can't help too much. I had that concealment but as we all know, I need to get to $20 or at least close to it. The subject is taking small things so it's been taking some time. All of these surveillances are at the instruction of my investigator and I'm...

Thanks for all the replies! I've been doing well with operational metrics (999, CRC aging with 999 going from 7 points/month to the full 15) and the best practices pieces are beginning to move in the right direction. I have a fairly promising internal going on right now, hope to resolve it...

Hello, A little backstory: I've been with the company for 4 years now, moving from part time salesfloor tm to salesfloor TL (had various areas over 2 year period) and as of late last year, APL. I have pretty good relationships with my ETL staff, though we are going through an STL and TL...