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@SoCalMama What I meant when I said they ask after their transaction is when I actually hand their receipt to them. I do key in any number of bags used if they ask. Because the screen prompts you to put in any bags or own bags used before they pay. But guests like to wait till you hand them...

@Planosss I actually haven’t. Maybe I should mention to HR or LoD. @HRZone How do I void an item after a transaction?

I know I shouldn't even let this bother me, but I like to think I'm a nice cashier. Ever since I started, I gave and did the best service I could/can do for guests. I smile and great them all the time. Joke around here and there and EVEN convince a lot of them to take back unwanted stuff, just...

I know that you guys highly suggest to ask your GSTL/LOD/GSA's for help, but I'm pretty new to cashiering and sometimes I feel like I'm annoying them more than anything. I know the basics of cashiering, but I haven't run into a regular check transaction, so I'm not even sure how to handle that...