I'm hardly ever rude but when a guest calls and yells at me for not having something in stock ,hell I let them know and if they keep being rude I hang up. I don't have time for that crap
I hate it when a guest wants an item and we don't have it but still takes it out on me like it's my fault . I also hate when guest call and ask for an item we don't carry in store but insist we look for it because they don't take no for an answer .