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Winner here. My last store was ULV and the STL locked TM in. We only had 6 people closing, how can you not keep track of 6 people? Tho i hear she is no longer with Target any more.

Couple things to keep in mind, cashiers do not have walkies so they may not have heard the GSTL call for backup and they hit the button. Also in my district, they do not want people on the express lanes, silly as that sounds. You can work around this by placing your cashiers in a fashion that...

From my initial training, it is very simple. If you have a walkie and there is backup call, you respond over the walkie. "This is Jack, on my way", "This Mary, I am with a guest", "This is Bob, on my way"... That is the response that SHOULD happen. Conversely, the person running the front...

Have had this discussion more than once with our ETL-GE. If cashier A is asking at every prompt and can explain the benefits, I will not in good conscience coach without a direct order. And then I will argue first.

I remember when I was in AP and had an angry TM approach me. She couldn't get her locker open and needed help. I opened "her" locker and it was someone else's stuff. Went through all the nearby lockers and find her purse and thought she would be happy. Hells no, she got even more pissed and...

I'd go with a simple idea. Show up, do my job at a lazy pace. Not like I have to impress anyone. Any angry guests get "It's my last day, I really don't care." Maybe do some random discounts ($3 apology coupons) for regular guests that have always been good people. Order in pizza for the crew...

There are multiple issues with contests and rewards for RC performance. The core role issue is valid. Getting RC's is part of their job. Every two weeks we get a reward for doing our job well, a paycheck. Having said that, I have no problem rewarding TM's for doing a GREAT job at whatever...

I once had it explained to me quite succinctly. If a salaried leader is doing a job that a non-salaried TM can/should be doing, then that leader needs to take a look at why there is not a non-salaried TM doing it. If you understand that, you can get a better view of your leaderships...

I've worked at 2 stores. The first one had SF team all day, so special teams like POG, Pricing, Flow were not expected to respond to backups unless an "All Trained" is called. This store also had the LOD be first responder to oversee backups. Always had better response when they start calling...