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We are not an official pilot district, but we eliminated all GM DBOs after Christmas. We also selected a few team members who now focus specifically on pricing and/or POG every day. Overall, our store continues to struggle, and I'm not optimistic that going to back to old processes is going to...

Any word on changes to closing teams / closing TL? "Closing Experience" falling under Service & Engagement makes it sound like Closing TL may now report to the ETL-S&E instead of the SD. Just curious if leaders are going back to a rotating LOD schedule or staying with the current model.

The reaction from 90% of my store if they had to use a PDA:

It is like a fire aisle alert and is supposed to be claimed, but it can easily be claimed on the Zebra anywhere in the store and then just ignored. I believe it only sends two alerts - the initial and a second reminder some 20-30 sec later. There are times when I've seen the alerts go off again...

From a TM workload perspective - they are great. They are way less intrusive on your work, to the point where the majority of TMs either ignore them or don't even know what they are. From a guest perspective - best of luck. Unless there are TMs nearby who care about answering service hubs or...

I debated on whether or not to even post this, but honestly our entire team could use all kinds of thoughts and prayers today and in the weeks to come. One of our ETLs passed away in the store yesterday. I'd rather not give many details, but I had to call the Code Green and 911 and witness the...

A big issue was COVID. A lot of full store remodels had already been planned out prior to 2020. These all included expanded hold spaces for OPUs and Drive Ups behind guest service - but nobody could have predicted the sudden surge in online orders when lockdown happened. Suddenly even those...

I have no words for the lack of payroll right now. I expect this stinginess during Q1 but not peak BTS season. We had 6 call-offs in Fulfillment alone Saturday. 6 again yesterday. More than 1/3 of the team, and that's just one workcenter. Yet we are still somehow 700 hours to the bad and we...

I like the idea of allocating additional payroll to F&B and just having those TMs handle Grocery OPUs. It's something I suggested to one of our leaders last year. That said, even though ETL roles just got re-structured a few years ago, I could see a few more post-COVID changes given the uptake...

Nice, congrats! It would be nice if you could also get these RFID sleds to go with them: I know that Zebra makes cradle mounts for the current RFD8500s, but I have never seen them in stores. They seem like they would be a lot bulkier than these anyway.

This just boggles me. I'm pretty sure the latest I ever stayed closing was 2:00am. And that was one time, circa 2014, during peak Q4 when we had 30+ carts of reshop at the end of the night. Nowadays, our closers stay until 10:30pm at the latest to get OOS done and then they're out. Zoning and...

Same here! Did it roll company wide finally?

Is this why I had 3 sheets of baby price labels print today but I only had to activate about 10 of them? Haven't done PC in some time so I just thought I was doing something wrong, haha.

LOD = Leader on Duty (though technically it's not a term we use anymore) For years, every ETL and certain TLs were on a rotation and were assigned LOD shifts throughout the week. There was always an opening LOD and a closing LOD. During their LOD shift, that leader was responsible for...

Is anyone else's store unofficially bringing back LODs? There is a schedule posted in our leader office now that says "Who's Quarterback?" :rolleyes: and every ETL is assigned a day. I asked my SD about it and she said it's basically LOD again, and it came down from our new DSD. I figure this...

It is like pulling teeth trying to get someone to answer calls for baby hardlines once the DBO leaves for the day (which is anywhere from 11:30-2:30). They really need a dedicated mid or late DBO scheduled over there, too. Style has way too much on their plate and there are always guests over...

We're in the middle of a fulfillment remodel right now and just lost 8 aisles of light duty and a ~72-ft wall of steel. I'm not sure if we'll ever be low and tight again :(

Target got rid of all backroom positions a few years ago. Their core roles were absorbed into the duties of all DBOs. Receiving expert is really the only position still around (though they are not a 'backroom' team member). It's possible some stores kept certain team members around to continue...

All the Meijer stores in my area have been doing this for years. Their traditional SCO lanes are supposed to be "express" (~20 items or less), but then they have longer SCO lanes with belts and the lazy susan bagging stations. With all of Target's investments in technology and remodels, I...

Hahaha. My last SD went on "LOA." Right in the middle of a full-store remodel. Two weeks before March 2020.