This is so exhausting my store was driving SCO utilization, closing SCO completely down during off peak hours to- oh Nevermind just keep them open now 🙄
As a TM who does the SCO shift at least once a week and isn’t on their phone, I’m not going to stop a guest from stealing. I don’t feel like that’s my job. Most I do is reprint receipt/suspend slip and give it to AP before/after I go on break.