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I, too, feel like they shouldn't. Unfortunately it feels like some higher ups at my store are getting away with a lot of unethical and questionable stuff. And because the metrics are usually pretty good, it gets overshadowed (so it seems).

Ugh I wish our store cared enough to let our bike builder build as many bikes as possible. We only build them on demand. When someone comes to pick up their unbuilt bike through online ordering, I always feel so embarrassed. Especially when they drive like an hour or something. One time a guest...

If you don't want to reset someone's app but have the time, I've noticed that if you wait till 5:03 on the timer, click back into that order, wait for the 2nd honk and banner that says the guest has arrived to go away, and then complete the order, it basically "restarts" the timer. It doesn't...

I think I work at the only store where we're pressured to restart people's apps for better drive up times as opposed to just giving us enough people to run the desk efficiently. We don't even want to do it. It makes the guest's mad and gives us anxiety. I keep hoping corporate will do something...