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Does anyone else order 4 times a week? We order on M/W/Th/Sa.

The biggest difference in SL that I noticed since I transferred to a new store is that the FR position is different. For instance, at my previous store the Operator had to go up for backup, even with the phone. Sometimes I had to ring out guests while I helped a guest on the phone. They never...

Could as in allowed to do so. However, I felt like sometimes they were lying about that? I heard a TL talking to another TM about seeing her on camera texting and whatnot (she wasn't in trouble, the TL was actually telling her to be careful about texting from now on because they had seen her...

Does anyone else have a HUGE problem with overstocking things in SL (particularly RTW)? I mean, our Clearance racks in RTW are SO full, we literally cannot fit anything onto them. We currently have 14 clearance racks, as well as two tables of clearance. Is that normal?! Whenever I zone RTW there...

I was also told a few times that only the AP could look at the cameras, and that they couldn't coach you for anything they see on camera (like texting). They have to catch you doing that in person. As far as watching for you 'stealing company time' or even doing unsafe practices I'm not really...

I've only ever cried once, and it was in the first few months I had worked there, on Christmas Eve. It was a guest calling on the phone for a bunch of different cookies to put on hold. He was absolutely nasty, and rude. Everytime I tried to put him on a line to go check for the cookies or get...

We usually use a cordless, not a headset. It certainly helps. I guess the problem is that from about 8am-4pm the Operator is the only one in all of SL. Maybe in lower volume stores that can fly, but it definitely cannot here :(

The worst part is, we generally have about 7-8 people on our softlines closing team (we're a pretty high volume store) and everyone has their own section. But the problem is no one ever grabs their own re-shop so it's left up to the Operator only. It would help if everyone could just grab their...

I was gone for two days, and when I came back yesterday we had 9 unsorted carts of re-shop at the fitting room. At my store, we aren't allowed to use the Z-rack anymore so we have to sort and push straight away, it makes putting away re-shop take even longer than it already did before.