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Thanks for the help. Although, now they've moved the RFID scanners out of GS and no one seems to know where they are. Of course, now since it's been holiday season we barely have time to do anything let alone RFID.

We've also been told we need to be a "yes" desk. We have also been told to let the POS guide as to whether we can perform a refund or not because of the possibility of legal action. But then we're told we aren't supposed to return HBA items without a receipt but yet if it's only one or two...

Hi. (New BR member.) At GS we are expected to do the RFIDs, which I have no problem with, but most of the time the MyDevice won't link. The other day we had 5 MyDevices that wouldn't even boot. When I explain the issues to my GSTL I'm just told to do the RFIDs when I can. No real solution is...