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I always tell my team they aren't paid enough to not get all their breaks. I would rather risk the store getting a non-compliance violation than have any of my team members not get a break. Closing down Starbucks is always a last option (and one I give havoc for), but here is what I figured: If...

Cel, they don't have you on any kind of rotation?

I did ask him where I should put it for better production because walking to our back area would be counter productive. "Those shelves are only for retail." "We have and do sell syrups. They are retail." Basically, he's a coffee guy and wants the roast story up there. He thought I would stop...

I still find myself learning new things about being a Starbucks TL after a year, but felt very troubled when I got a new DM claiming that I needed to remove the syrup bottles from our shelf area above the cold bar. He claimed it looked like alcohol bottles. I spoke with a couple individuals in...

Yes, it is the bulb. The numbers on it, mean nothing to all the different companies we've been talking to. I even helped my SFT unscrew the pendant to write down all the information we could. In SAP, we are finding bulbs for other fixtures, but not this one.

My SFT and I need a little help finding a replacement bulb for one of the pendant lights over our hand-off station at Starbucks. He has tried contacting other stores in our district and all of them say, "Those are expensive." We know that they are halogen and should last forever, but there is...