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This isn’t BAI related, but my store has montels for their OPU hold space and it is the single most stupid decision I swear they could have ever made. It already slows down pulls, but literally makes drive up rushes awful and a little dangerous.

I’m also at a multi SCO bank store, so if AP calls me about a guest it’s so easy to just shut them all down and force them to the register. It’s definitely been a lifesaver for that and saves the team the very awkward, “oh that didn’t scan correctly. let me help” conversation.

I try to redirect big carts to the lanes, but I’m not counting. I’ve had a few people say, “ugh I definitely have like 20.” and I’ll just say, “close enough!” and if a big cart person gives me a hard time, I let them go. I’m more-so a “We do have lanes available if you’d rather!”

Yep. My store has STILL been running SCO only. When our DSD walked in the other day, my SD tried to play it off like that clearly isn’t the case, but our near 80% SCO utilization absolutely tells the truth. Also, our DSD walked in 3 days later to only SCO open again and I wasn’t even there yet...

Most likely. I came in this weekend for a mid shift. I clocked in and went right to the floor and was immediately met by my SD telling me it was unacceptable to have no cashiers on at that point of the day… TO FIND OUT SHE PULLED MY ONLY 2 CASHIERS TO FULFILLMENT. like be so for real.

I’ve been getting killed because our SCO utilization is in the mid-high 70s still, but they literally schedule me one advocate and they have to man SCO. Unless I am on register or SCO my entire shift, which isn’t possible, we have no one scheduled for the checklanes. It’s insane. I know our...

We’ve even had some with location services turned on double tap for starbucks drive up. It will literally say 0 mins with starbucks and here is pressed within 30 seconds. It’s so annoying. Starbucks DU is very lowly rated at my store. Most of our guests rate us bad on that, but they still...

I’ve had kind of similar issues with closing procedures not being done correctly and a few other procedural 239 things being ignored or not done. I’ve kind of stopped caring at this point. I inform my leaders (they sometimes are the guilty party though). I’ve informed ETLs, AP, my SD (usually...

this was working for us for a bit (this or a reboot usually fixed it), but lately it feels like every printer in my store has been extra temperamental and of course it’s the worst time of year for it to happen too.

Yep. Constantly and lately our printers have been doing the “Printer Not Ready” for hours at a time. It’ll be semi fine all day and then we’re scrambling trying to find any printer that will show “Printer Ready.” I’m not sure if its a store specific network issue, but this time of year it is...

Exactly this. This caused sooooooooo many problems at my store. We were having vendors just leave almost daily and the amount of calls I got at GS from vendors waiting and waiting to be checked in was crazy. Our market isn’t close to receiving plus so many consumables call outs and just general...

this was happening to ours for awhile. if you get an alcohol wipe, you can try cleaning the roller and sensor inside and sometimes that fixes it or at least makes it a little better. the printers are finicky. once i find one that works well, i do not let anyone steal it from GS.

I’m indifferent to them right now. The pickup app is a little glitchy especially trying to manually take out of hold and I’ve had issues with the phone app either not letting me transfer, screen going black, or dropping the call in the middle. The old devices have their quirks and problems too...

We’ve also dealt with the opposite of this a few times! We will hear the chime and the Starbucks order will show on their part of the app, but the order won’t drop into “in hold” for us. Starbucks has called us a few times like “we have your order ready” and we won’t even see it, but searching...

I’m so glad they added that. Our last inventory was a shit show because they didn’t send enough devices, so most our scheduled inventory team members had to wait hours until the second round of devices was able to delivered to us. It was awful trying to quickly catch up and finish for the day.

are the front end leads and etl jumping in to support drive up when needed? because this was the biggest morale killer at my store. we had a culture of wanting to be green because we felt supported by our leadership and we were motivated to do it for them (since we know bad metrics fall on...

Every time I need to be let into cash office, it’s literally a power struggle to see who will finally give in and let me in. My best bet is finding someone in the area and directly walking up to them to ask. I had our Style ETL ten feet away from me tell me I need to call over the walkie because...

We only build bikes when a guest complains. Our fulfillment team picks unbuilt bikes and we’re told to deliver them to the guest like that. If they complain, we cancel or refund the order. Only guests that heavily complain finally get their bikes built. Our longtime bike builder gets no hours...

at my store only AP gets AP walkies… no ETLs or SD. Just AP. It’s always been this way at my store and I know my ETL-AP will never let it change.

We have a million people in fulfillment, but drive up and guest services has no one and considering our DU time average has been over 5 minutes for the last 3 weeks, black friday is going to be so fun. Cashier schedule is lighter than most years, but we’ll definitely have more lanes open than...