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Yeah, I can't help but suspect that that's part of what's going on. Hopefully my actual Specialty Sales ETL will be more reasonable when I sit down with him next time we both work together. Just felt like I was being yelled at for doing my job properly

Cool, these replies confirm what I thought. AP has always stressed the importance of this to me, but I've been told by a couple execs that I should be able to tell who's going to steal something. I've had a few guests over the years complain I wouldn't let them try on an Apple Watch/try an iPad...

I've always been told that if you have to unlock an item (whether from inside a case or from a locking peg hook), that you can't let the guest handle it at all until it's been paid for. But I also get chewed out from time to time when a guest complains I didn't let them open an Apple Watch...