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  1. H

    Any tips on Service and Engagement?

    All valid points. In my store, the ETL's know no one comes up, in fact they will call over the walkie that "we have no one to send up, can't you send someone over from guest services?" Of course, that's not always possible. Many times I call and there's just dead silence. Everything is...
  2. H

    Any tips on Service and Engagement?

    I'm honestly baffled at my store. I'm supposed to stand up front and be available to the guests and team members. Yet with hours cut, I only have 1 cashier (2 if I'm lucky). Sometimes a self-checkout person. And then 1 or 2 at guest services. If you get a few full carts of groceries, that 1...
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