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I agree with this but want to add payroll is down to the bare minimum, I’d much rather give the hours to someone who isn’t playing on their phone. At some point being on corrective/final should have helped you curb loafing, etc. As a leader I will invest all I can to any member of my team but...

Oh of course. We can help our guests to move along as fast as we can but the guest will do, move as fast, listen etc…as they want too. If our company dosent listen to feedback and we workaround any way we can then ultimately 9.5 times out of 10 TARGET fails the guest by NOT doing what’s best...

Nope. I get paid per the hour. The guests decide.

You’re fine. ALWAYS remember just to give correct change back to guests. Trust yourself to give correct amount not the guest. I would not make a habit of course. Tills can always be counted if any questions arise. Footage can be reviewed. And the guest wasted their time getting a pv... lol