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It can happen but like you said it's an extreme exception. It actually happened to me six years ago but I ended up turning the offer down. That said I was a GSA and TPS prior to the offer, so I think that helped give me some leverage.

By this do you mean are there ways of making more money that don't involve being a leader? Sadly, not anymore. The only way to make more money as a TM is to put in more time and getting a few additional cents during annual reviews (and those increases aren't even keeping up with inflation at...

My biggest advice would be: Be sure are your closing experts are trained on the basics - some of our closing experts have never been trained how to answer phones, how to transfer calls, how to answer service hubs, how to run register, or how to pick OPUs. This usually goes unnoticed until one...

More than likely, you won't be getting an ETL just for Fulfillment (unless your SFS numbers are absurd). Your store will probably just add a 2nd ETL-GM position and assign fulfillment to one of them. At least, that's what happened with us. One of our ETL-GMs owns Inbound and half of GM, while...

Oh, I'm not a TL myself, I just spoke to multiple TLs who all said they were never given a deadline for them until the day before.

Our ETLs decided to wait until yesterday to tell all the TLs that their self-reviews are due today. So that was a fun.

And yet not even that is enough to keep around some of the good SDs.

This is my philosophy exactly. That timer acts as a motivator for many to move a little bit faster than they would otherwise.

Just curious how other Fulfillment TLs break out their workload for the day. Do you typically put your strongest TMs in one area only (all in Ship vs all in OPUs) or is it a mixture? Or do you just base everything off shift times? For context, we are a Super T and average about 4000 OPU units...

I personally think MTD/YTD INF scores are a good place to start when having coachings. That at least gives you an idea of who your historical bottom-performers and top-performers are. Daily scores can fluctuate so much, especially during the middle of BTS and Christmas. My MTD and YTD scores are...

LDR is probably just the shift tag they are going to use, and those are store-specific. Sounds like they just want someone to be point-person for the front end when there is no TL or ETL available. You will likely still be scheduled as a checkout advocate or service advocate (more than likely...

A few years ago we used to have TMs pause their carts so someone else could hop in and look for the INFs, but that got to be too overwhelming and really messed up individual metrics. I would continue having them walkie you about INFs. If that gets to be too much, especially around 4th Quarter...

$60M Super Target. Nowhere near fully staffed. Turnover rate is around 125%. We are currently down 2 ETLs and 5 TLs. Green or almost green in most metrics, somehow.

Partner with your peers to be sure Audits are being done daily in their departments. On slow days, our Fulfillment TL volunteers to audit for them. This should help keep INFs down. Also be sure your team knows which departments are likely to be flexed and where to look for those items that...

I can see Service & Engagement (formerly Guest Experience) ETLs being integrated with other ETL roles in the higher volume stores. This was already done years ago in lower-volume stores. I can also see Fulfillment needing its own ETL (or at least an additional ETL-GM).

My store still has an ETL-AP. We also still have an ETL-HR. No hints as to either position being eliminated in the near future, but who knows.

They are not. They have the same rules as TMs. That's not to say it wouldn't get overlooked if reported, depending on the ETL's rapport with her leaders and AP. Are you sure she was ringing herself and not just requisitioning items for the store?

ETLs and above can have certain Zebra apps on their phone. My STL pulls up metrics for SFS constantly straight from her iPhone.

Umm, STLs oversee all aspects of the store. So, any metric that Target deems necessary to measure is ultimately the STL's responsibility to meet (in the eyes of the DTL and above). Some metrics get more focus than others, and that can change from year to year depending on district, group...

I doubt they'd get rid of any BP positions anytime soon, considering they just brought on a ton of new APBPs and HRBPs. Granted, those positions were the result of eliminating ETL-HRs and ETL-APs in most stores......